Shipping - Loja Querido

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The store QUERIDO undertakes to carry out the delivery of orders, properly packaged, within an average of five (5) to fifteen (15) business days after confirmation of payment by the bank (for Azores / Madeira or international shipments may be a superior delivery period). Please consider in addition to this period, the period for ordering to the supplier indicated on the products page.

The order is delivered to the address indicated by you in the "Delivery Address" (home, work, etc. - Never in the post office box).

Once the goods are shipped from our facilities is sent an automated email to inform.


Delivery time

The store QUERIDO only does expedition on weekdays until 15h. Thus, do not count Saturdays, Sundays and holidays, for estimated delivery orders.

Deliveries are made Monday through Friday, except holidays, from 09h to 18h.

The estimated delivery date is indicative only and is the responsibility of carriers.

Collect in Querido Store

If you select to collect in the QUERIDO physical store (adreess – contacts), you will receive by e-mail or phone the date on which the order will be ready on our premises. Must bring proof of the request that is sent by e-mail.

Any delay in shipment or order for goods, given the estimated dates presented, does not confer the right to compensation.

Stock and Products

In the event of a product ordered is not available in stock, the QUERIDO store will contact you by email or telephone within 15 days from the date of payment of the application, in order to inform the new delivery date.

The QUERIDO store may suggest choosing a product with equivalent quality and price to replace the unavailable product. In case of refusal, the store will refund . * See conditions for returns.

The QUERIDO Shop will effect the return / exchange if a product is defective due to shipping. If you find a damaged shipping container should send photos of it to the email: so we can claim with the carrier.


Gift Wrapping

If you want a wrapped gift in your order, you must select the field indicated in the request.