Returns and Exchanges - Loja Querido

Our webstore uses cookies to offer a better user experience and we recommend you to accept their use to fully enjoy your navigation.



It is essential that we provide the bank identification number (BIN) from a bank in Portuguese territory to make the reversal. Once the cancelation is made will be notified by email to the address you left in your account. Please note that we are not responsible for chargebacks, for bank identification numbers wrong, or accounts they no longer have access. Also note that any fees and taxes that have been paid either by sending either with the return of order, will not be refunded. All refunds you are entitled will always be made​​. It is our guarantee.

According to the legislation in force in the European Union, our clients are entitled to change your mind and cancel a purchase in our online store. Except customized products or subject to order to the supplier. It provided a period of 7 working days to inform QUERIDO store to return or exchange your purchase.

Within this period you can decide to cancel your order for any reason - no need to justify, but may do so to help us serve you better.

If you want an exchange for another product you should take responsibility and pay the postage to the address indicated by QUERIDO as well as the new delivery.

Any return or exchange must be in original packaging within 7 working days from the date after its receipt. Products must arrive at our premises in perfect condition. There can´t been used, altered or washed and must contain all the labels of origin. Must be accompanied by the original invoice corresponding to the purchase made.

10. Refunds and processing time


Once the parcel arrives to QUERIDO, and if in accordance with the conditions of return, refund will be made ​​via bank transfer within 15 days.